General Assistance
This FAQ page has been established to assist former employees, vendors, government agencies, legal representatives, and other interested parties with common questions and support requests. Many common requests can be addressed through the resources provided below.
Please select the category below that best applies to your inquiry.
FORMER EMPLOYEES
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Q: How do I access my pay stubs or payroll information?
Former employees may continue accessing payroll information through ADP Workforce Now using their existing login credentials.
ADP Workforce Now
https://workforcenow.adp.com
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Q: Will I still receive my W-2 at year end?
W-2 forms will be mailed by ADP or made available electronically through the ADP employee portal, depending on the delivery preferences previously selected by the employee.
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Q: How do I update my mailing address?
Former employees should update their address directly through the ADP employee portal to help ensure tax documents and payroll-related communications are sent to the correct address.
ADP Workforce Now
https://workforcenow.adp.com -
Q: I forgot my ADP username or password.
Please use the account recovery options available through the ADP login page. If additional assistance is needed, please email [email protected].
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Q: I am unable to access ADP. Who do I contact?
If you have attempted to recover your account and are still unable to access ADP, please email [email protected] for assistance.
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Q: How do I file for unemployment benefits?
Individuals seeking unemployment benefits should file directly through the California Employment Development Department (EDD).
California Employment Development Department (EDD)
https://edd.ca.govFile an Unemployment Claim
https://edd.ca.gov/en/unemployment/Filing_a_Claim -
Q: How do I file for unemployment benefits?
Please email [email protected] and include any required authorization or supporting documentation.
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Q: How do I request personnel records or employment-related documents?
Please email [email protected].
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Q: I have an employment-related concern regarding my former employment with TeamOne.
Please email [email protected].
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Q: Who was TeamOne’s workers’ compensation insurance carrier?
TeamOne Employment Specialists LLC maintained workers’ compensation coverage through:
State National Insurance Company, Inc.
1900 L. Don Dodson Drive
Bedford, TX 76021
Policy Number: AMX-687-0005-001For questions regarding an existing workers’ compensation claim or to report a work-related injury that occurred while employed by TeamOne, please email [email protected].
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Q: What if I need to report a work-related injury that occurred while employed by TeamOne?
Please email [email protected] and provide the employee name, approximate date of injury, and a brief description of the incident.
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Q: I have questions regarding an existing workers’ compensation claim?
Please email [email protected] and include your claim number, if available.
BENFITS & RETIREMENT
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Q: Who do I contact regarding health insurance, benefits, or retirement-related questions?
Former employees with questions regarding health insurance coverage, claims, ID cards, benefits, or retirement accounts should contact the applicable provider directly.Benefits – Essential StaffCARE (ESC)
1-866-798-0803Retirement – ADP Retirement Services
1-800-695-7526ADP Retirement Account Access
https://my.adp.comADP Mobile Solutions
https://mobile.adp.com -
Q: I need assistance regarding my Essential StaffCARE (ESC) coverage.
Please contact Essential StaffCARE Customer Service at 1-866-798-0803.
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Q: What happens to my 401(k) account?
Participant retirement accounts remain subject to the terms of the applicable retirement plan. Participants should continue accessing their account through ADP Retirement Services.
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Q: How do I access my 401(k) account?
Participants may access their retirement account through ADP Retirement Services using their existing credentials.
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Q: Who do I contact regarding my 401(k)?
For assistance with distributions, beneficiaries, loans, investment elections, account access, or other retirement-related questions, please contact ADP Retirement Services directly.ADP Retirement Services
1-800-695-7526ADP Retirement Account Access
https://my.adp.comADP Mobile Solutions
https://mobile.adp.com
VENDORS & BUSINESS PARTNERS
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Q: I have an outstanding invoice or payment inquiry?
Please email [email protected].
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Q: I require historical business records or supporting documentation.
Please email [email protected].
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Q: I am seeking payroll or employment-related information regarding a former TeamOne employee.
Please email [email protected] and include any required authorization or supporting documentation.
GOVERNMENT AGENCIES & LEGAL INQUIRIES
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Q: I represent a government agency and require information from TeamOne.
Government agencies requesting payroll records should email [email protected].All other inquiries should be directed to [email protected].
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Q: I need to submit legal documents, subpoenas, records requests, or regulatory inquiries.
Please email [email protected].
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Q: I have questions regarding a workers’ compensation matter, labor claim, wage claim, unemployment matter, or other regulatory issue.
Please email [email protected] and include any applicable claim, case, or reference number.
GENERAL QUESTIONS
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Q: I am unsure where my inquiry should be directed?
Please email [email protected].
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Q: I have a general question regarding TeamOne.
Please email [email protected].
IMPORTANT NOTICE
Please do not send Social Security Numbers, banking information, medical records, or other sensitive personal information through unsecured email unless specifically requested through a secure process.
TeamOne intends to monitor the communication channels listed above through June 13, 2027.
Due to the transition process, response times may vary. Inquiries requiring a response from TeamOne may take up to 72 business hours or longer depending on the nature of the request.
Individuals should contact the applicable third-party administrator, carrier, retirement provider, or government agency directly whenever directed above.